Our guarantee: We guarantee a full refund on the product kits at any time for any reason, providing that the product is unopened. If the product is opened, we will refund 50% of the purchase price:
The return/refund policy (and shipping) for product partners are stated on their websites:
We use UPS due to quick delivery time and good tracking system. Street addresses are required for delivery.
Signature Required for Delivery is the default setting in our shopping cart. When you sign for delivery, we guarantee your receipt of the merchandise.
If you waive the signature, we only guarantee the package as far as the delivery point. Without a signature required for delivery, we are not liable for theft, loss, or damage.
In-Stock items are shipped the same day if your order is received before 3pm. In-stock orders received after 3pm ship the next business day.
If an item is out of stock and an unusual delay is expected, we will notify you by email and/or telephone, otherwise we will ship immediately upon receipt of backordered items.